Managing the Emotional Homeowner

Managing emotional homeowners means managing expectations, and managing the process as well as the project. In "Managing the Emotional Homeowner" presented by David Lupberger, Lupberger reviews how to clear set project expectations, how to guide homeowners through the remodeling process, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly, your customers become your biggest fans and best source of future referrals. This course will help attendees:

-Recognize customer warning signals early on
-Provide a framework to respond to customer warning signals
-Take action to avert lawsuits and other serious problems
-Provide a sample paper trail to facilitate customer communication

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